Do you have solid experience working in medical or dental practice? Are you passionate about customer service and teamwork? Can you communicate and connect with people? Are you highly organized and detail-oriented? Then this job may be for you!
My Doctor Medical Group, a private membership-based concierge medical practice in downtown San Francisco, is recruiting for a responsible and technologically-savvy patient care coordinator.
The Patient Care Coordinators (PCCs) at My Doctor Medical Group ensure that our patients have a 5-star experience from their first inquiring phone call through their ongoing medical care with us while working collaboratively to support our physicians and clinical team.. A star-quality coordinator will have an upbeat personality, a desire to help people, a commitment to working as part of a tight-knit mutually-supportive team, a keen intellect, and meticulous attention to detail. The PCC will find satisfaction in contributing to the smooth operation of the medical practice and outstanding patient outcomes.
About My Doctor Medical Group: MDMG is a two-physician, two-psychotherapist concierge medical practice in the historic 450 Sutter Building in downtown San Francisco. We believe people deserve more control over their health and health care and an empathetic, collaborative relationship with their doctor. Our areas of expertise include primary medical care, integrative medicine, mental health care, and addiction treatment, in addition to a concierge COVID-19 testing operation for international travelers and local companies. Our team is responsive, technology-enabled, and developing a better alternative to the standard assembly-line health care system. Our practice is committed to the best patient outcomes, with excellent communication, meticulous customer service, unwavering ethical standards, and diligent follow-through. We are an independent, out-of-network (non-insurance-based), membership-based practice, which achieves superior outcomes by utilizing appropriate evidence-based methodologies combined with outside-the-box thinking.
The Opportunity: This is an outstanding opportunity to join a cohesive team operating at a high level of professionalism, to create a medical care experience for our patients that exceeds expectations. As a concierge customer service specialist, operations team member, and medical assistant, you will be able to make a difference in the lives of many appreciative patients, while gaining broad exposure to the operations of a complex medical practice.
Schedule: This is a full-time position on-site at our office. Work hours are generally expected to be 40 hours per week, and this position has a component of administrative coverage for evenings and/or weekends.
Training: On the job training will be provided, both with regards to our technology systems (Google Workspace, Zendesk, electronic health record systems, practice management systems, and others), standard operating procedures, and issues specific to our patient population. We have a comprehensive COVID-19 safety protocol in place.
This position offers competitive hourly compensation DOE, a full and generous benefits package, paid time off and eligibility to participate in our 401(k) and profit-sharing retirement plans. It requires in-person, full-time work at our office in downtown San Francisco.
You may find more on our website: https://mydoctorsf.com.
No phone calls or direct e-mail, please. All inquiries must be through this application process. This position may be most appropriate for local candidates.